Shipping policy

Shipping Policy

Last Updated: August 3, 2026

Shipping Area

Squishilo currently ships to eligible delivery addresses within the United States.

Shipping availability may be limited for PO Boxes, APO/FPO addresses, United States territories, and other locations that cannot be served by our fulfillment partners.

Shipping Cost

We offer free standard shipping on eligible United States orders unless a different shipping charge is displayed during checkout.

Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed.

Business days are Monday through Friday and exclude United States federal holidays.

Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from shipping transit time.

Estimated Delivery

Most orders are expected to arrive within approximately business days after the order is placed.

Delivery dates are estimates and are not guaranteed. Delivery may take longer during holidays, severe weather, carrier disruptions, high-volume periods, supplier delays, or other circumstances outside our reasonable control.

Tracking Information

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking may take 24–72 hours to display movement after the shipping confirmation is sent.

Some orders may be shipped in separate packages and may have more than one tracking number.

Multiple Packages

Products in the same order may be fulfilled from different locations. As a result, items may arrive separately and on different dates.

You will not be charged additional shipping fees solely 3-5 days because an order is delivered in multiple packages.

Third-Party Fulfillment & Packaging

Some Squishilo products are fulfilled through a dropshipping model using third-party suppliers and fulfillment partners. As a result, your order may be shipped directly from one of our partners, and the package may display supplier, warehouse, or retail partner branding instead of Squishilo branding.

Products from the same order may also arrive in separate packages or at different times. This does not affect your right to contact Squishilo for customer support, returns, or refunds. Please contact us before returning any product, as the address shown on the original package might not be the correct return address.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an address error, contact support@squishilo.com immediately. We cannot guarantee address changes after an order has entered processing or fulfillment.

Squishilo is not responsible for delivery failures caused by incorrect, incomplete, or outdated addresses provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect address.

Order Changes and Cancellations

Changes or cancellations are possible only before the order enters processing or fulfillment. Once an order has been processed or shipped, it cannot be canceled and must follow our Return and Refund Policy.

Delayed Orders

If your tracking information has not updated for several business days, contact us at support@squishilo.com with your order number.

Carrier delays do not automatically qualify an order for a refund while the shipment remains in transit. We will review the tracking information and assist with the carrier or fulfillment provider when appropriate.

Lost Packages

If a shipment has no tracking updates for an extended period or appears to be lost, contact us at support@squishilo.com.

We will investigate the shipment with the carrier or fulfillment provider. Depending on the investigation, we may offer a replacement or refund.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location.
Ask household members, neighbors, or building management.
Confirm that the shipping address on your order is correct.
Allow one additional business day because some carriers mark packages delivered before final delivery.
Contact the carrier using the tracking number.

If the package is still missing, contact support@squishilo.com. We will review the circumstances, but a replacement or refund is not guaranteed for packages confirmed as delivered to the address provided at checkout.

Damaged or Incorrect Orders

Inspect your order promptly after delivery.

If an item arrives damaged, defective, or incorrect, contact support@squishilo.com and provide:

Your order number
A description of the problem
Clear photos or video of the product
Photos of the packaging and shipping label

We will review the issue and may provide a replacement, refund, or return instructions in accordance with our Return and Refund Policy.

Refused and Undeliverable Packages

Orders refused by the recipient or returned because of an incorrect address, failed delivery attempts, or failure to collect the package may be refunded only after the package is returned and inspected.

Original shipping and return costs may be deducted from the refund where permitted by law.