Refund policy

Return and Refund Policy

Last updated: August 3, 2026

At Squishilo, we want you to be satisfied with your purchase. Please review the following return and refund terms before submitting a request.

7-Day Return Window

You may request a return within 7 days after your order is marked as delivered.

To qualify for a return, the item must be unused, undamaged, and in its original packaging. You must also provide your order number and proof of purchase.

Starting a Return

To request a return, contact us at support@squishilo.com and include:

Your full name
Order number
Reason for the return
Photos or video if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide the correct return address and instructions. Do not send products back to the address shown on the original package or to any other address without authorization. Returns sent without prior approval may not be accepted.

Return Shipping

For returns caused by a change of mind, an accidental purchase, or customer preference, the customer is responsible for return shipping costs.

If the product arrived damaged, defective, or incorrect, Squishilo will review the issue and may provide a replacement, refund, or return instructions at no additional cost to the customer.

Original shipping charges, when applicable, are non-refundable unless the order arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. Contact support@squishilo.com as soon as possible if your product is damaged, defective, or different from what you ordered.

Please include clear photos or video of the product, packaging, and shipping label so that we can investigate and offer an appropriate solution.

Non-Returnable Items

Returns cannot be accepted for:

Products that have been used, altered, or damaged after delivery
Products returned without their original packaging
Gift cards
Personalized or custom-made products
Items marked as final sale, where permitted by applicable law

This policy does not limit any rights available to you under applicable consumer protection laws.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different product is to request a return for the eligible item and place a new order after the return is approved.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been accepted.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or card provider to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@squishilo.com.